Phillips Welding Glasses with Black Frame and Shade 14 Lens

Phillips SafetySKU: WLD-S14-ETG
3 reviews

Price:
Sale price$29.99
Stock:
Re-stocking soon

Description

Customer Reviews

Based on 3 reviews
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C
Customer (North Richland Hills, TX)
Terrible - received damaged. Their 'suggestion' was to return the units but I still have a need

I will be shocked if I get a response.

I picked up from my PO Box my Order #185956. I am EXTREMELY DISAPPOINTED in that it appears that both WLD-514-ETG units appear to be broken or there is secret on how to Assemble the Side Eye Shields. Is there an Assembly Drawing and/or Assembly Instructions?
Could the Shipping Department find a smaller box to cram the glasses into?
I bought these for the Upcoming Solar Eclipse as they were highly recommended – perhaps they may be interested in my experiences.
My plan was to buy two (2) Sets of Glasses initially and then a follow up order of an additional five (5) Sets of Glasses.
Why do I have to pay for Return Shipping for what appear to be defective products?
Can you help me towards an amicable solution?
...
I apologize for your frustration. I would like to attempt to answer your questions:

If the side shields are not attached, they should easily snap onto the frames. They often come from the manufacture this way.
As you know shipping costs have sky rocketed. UPS is available for $8.99 and comes in a 6x6x4 box.
We have not had any reported issues with the pillow boxes, and use the smallest box possible to save shipping cost for everyone.
If these glasses do not work for you and you find them to be defective, we will certainly provide you with a label to return the product. Upon inspection a full refund will be issued.

​I am including return instructions in the event to are unable to attached the side shields or feel the product is not what you were expecting. If there is anything else I can do to assist you please don't hesitate to reply.

1. Return item with all packaging materials and copy of your packing slip. Include details for your return (See back of packing slip)
2. Write your RMA number on the exterior of the box. (R185956)
3. Attached the provided label. Be certain to remove any previous shipping labels.
4. Drop your package at your local post office or UPS Store depending on the service provided on the label.

This RMA number will expire in 30 days. Refunds are issued as soon as your return can be processed. Our customer service department is available Monday-Friday 8:00a-4:00p Eastern at [****] to answer any additional questions.
...

Regarding "If the side shields are not attached, they should easily snap onto the frames. They often come from the manufacturer this way", I will attempt to attach the Side Shields before throwing in the towel.

I am very familiar with UPS Costs ...

Being cognizant of "This RMA number will expire in 30 days", I will try to make it work in the next couple of days, otherwise I will ship back the glasses.

NOTE that I bought these glasses based on it being recommended in an article about the upcoming Total Solar Eclipse so I am starting to experience time pressure to make it happen.

WOULD NEVER RECOMEND USA SAFETY GLASSES NOR THAN I PLAN TO PURCHASE FROM THEM AGAIN. THE BOTTOM LINE IS THAT I STILL DON'T HAVE SOLAR ECLIPSE GLASSES EVEN THOUGH I ORDERED THEM WELL IN ADVANCE - NOW VERY CHALLENGING TO FIND SUITABLE GLASSES

We're sorry to hear about your experience with the Phillips Welding Glasses. We apologize for any inconvenience caused by the product you received. Our team strives to provide top-quality products and service and it is always disappointing to hear when a customer is not satisfied.

Please know that the side shields should easily snap onto the frames. We understand your disappointment with the size of the box and we will take your feedback into consideration for future shipments.

In regards to the return shipping cost, we are happy to provide you with a label to return the product if it is indeed defective or damaged. We want you to be completely satisfied with your purchase and will issue a full refund upon inspection.

Please follow the return instructions provided and do not hesitate to reach out to us if you need any further assistance. We value your business and hope to have the opportunity to make things right.

Thank you for bringing this to our attention and we apologize again for any inconvenience caused.

Best,
The Safety Glasses USA Customer Service Team

D
Donald A.T.
Phillips Welding Glasses with Black Frame and Shade 14 Lens

This Is a great product. And was delivered in a timely manner.

F
Flavian C.
Phillips Welding Glasses with Black Frame and Shade 14 Lens

The glasses are light and have a shade 14 as described.

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